Returns Policy

Returns and Exchanges Policy

At Tefans Tactics, we strive for your satisfaction with our services. Please review our policy regarding returns, refunds, cancellations, exchanges, and digital sales:

No Returns Policy:

Due to the nature of our digital products and services, we do not accept returns once the service has been delivered or the digital product has been accessed or downloaded. All sales of digital products are final. All services rendered are not eligible for refunds. Services not rendered may be canceled within 24 hours of payment before service.

Cancellations Before Services Delivered:

You may cancel your service order within 24 hours of purchase and before the service is rendered. To cancel, please contact us at Support@TefansTactics.com.

Exchange Policy:

In the event of a design error on a delivered product, you may request an exchange. Please notify us within 3 days of receiving the product and provide details of the error. We'll work to rectify the issue promptly and provide an exchange if necessary.

Refund Policy:

We will process refunds for canceled services to the original payment method. Please allow 7-10 business days for the refund to be credited to your account.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Conditions for Returns:

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the address listed in the detailed email you receive upon approval of the return.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

To exercise your right of cancellation or request an exchange due to design errors, kindly inform us by providing a clear statement.

For inquiries regarding our Returns and Refunds Policy or to submit a request, please email us at Support@TefansTactics.com. Our customer service team is here to assist you.